HIGH TRAFFIC TOWER - FAQ's

What sanitiser can I use in the high traffic tower?


Only use Stay Safe liquid spray in the high traffic tower. Do NOT use GEL or other brand liquid. Using gel or other brand liquid will damage the pump mechanism and void warranty.




How do I load the high traffic tower with sanitiser?


Loading the high traffic tower is so simple. Just place your Stay Safe 5L Liquid Spray jerry container onto one of the towers internal shelves, then screw the lid with pickup hose onto the jerry container and you're ready to go. No messy spills trying to pour sanitiser in. It’s a simple swap and go. Once you've loaded your sanitiser, turn on the pump mechanism and prime the pump by placing your hand under the spray nozzle and activating the pump 7-10 times until sanitiser begins to spray out of the nozzle. Close the door, lock the unit and you're ready to go.




How do I refill the high traffic tower?


Refilling the high traffic tower is so simple. Just unscrew the lid from the empty 5 litre Jerry, replace it with your new 5 litre, screw the lid with pickup hose back on and you're ready to go. No messy spills trying to pour sanitiser in. It’s a simple swap and go. Once you've loaded your sanitiser, turn on the pump mechanism and prime the pump by placing your hand under the spray nozzle and activating the pump 7-10 times until sanitiser begins to spray out of the nozzle. Close the door, lock the unit and you're ready to go.




Do do I need to prime the pump after loading new sanitiser?


Yes. Once you've loaded your sanitiser, turn on the pump mechanism and prime the pump by placing your hand under the spray nozzle and activating the pump 7-10 times until sanitiser begins to spray out of the nozzle. Close the door, lock the unit and you're ready to go.




How much sanitiser does the high traffic tower hold?


The high traffic tower can hold 2 x 5 litre Jerry containers of sanitiser liquid. One Jerry container is connected to the spray pump mechanism, whilst the other Jerry container is stored on one of the storage shelves ready for later use.




How long Does the high traffic tower lost before each refill?


Each five litre Jerry will last for 5000 sprays based on 1.0mL per spray, which is the WHO recommended standard.




What batteries do you recommend for the high traffic tower?


We recommend you use 4 x Energizer Max Plus AA Alkaline batteries to ensure proper functioning and maximum longevity between battery changes. For even longer lasting power, you could also use Energizer Ultimate Lithium AA batteries.




How long does the high traffic tower last between battery changes?


Using the above recommended batteries, the high traffic tower will last approximately 15,000 sprays before battery change is required.




How do I change the batteries?


To change the battery simply unlock the tower open the front door to access the pump mechanism, turn off the pump mechanism, remove the battery cover replace the batteries with new recommended batteries and refit the battery cover.




How do I know if the batteries are flat?


If the high traffic tower is failing to dispense sanitizer spray chances are the batteries may be flat. Unlock the front door open the tower and locate the on off switch on the pump mechanism. Turn the pump off then back on. If the red LED light constantly flashes once every 3 seconds it is indicating but the battery level is low and requires changing. If there are no lights flashing, then the batteries are completely dead and require changing.




Can I connect the high traffic power to power?


Yes, the high traffic tower comes with an AC/DC adapter simply remove the batteries from the pump mechanism connect the supplied AC/DC adapter and plug into appropriate power supply.




Does the high traffic tower have wheels?


Yes the high traffic tower comes with adjustable feet and lockable casters included in the kit. Simply choose your preferred installation method and away you go.




Can I Mount the high traffic tower flush against a wall?


Yes you can Mount the high traffic tower against a wall using the optional Wall Mount Base kit. You will need to remove the freestanding base, attach the optional Wall Mount Base kit to the tower, push the high traffic tower flush up against the wall and fix it to the wall as shown in the instruction manual. Note that the tower still needs to be supported on the ground and can't be mounted elevated in the air due to its weight.




Can I fix the high traffic tower to the ground?


Yes the high traffic tower can be bolted to a concrete floor. You will need to remove the freestanding base and install the high traffic tower to appropriate masonry anchors as shown in the installation instructions.




Can I use the high traffic tower outdoors?


No the high traffic tower is designed to be used indoors only.




Can I use the high traffic tower in direct sunlight?


No the infrared sensors on the high traffic tower are affected by direct sunlight so performance will be hindered in areas that have direct light. Try and locate your High Traffic Tower in an area that is not affected by direct sunlight.




How do I empty the drip tray?


To empty the drip tray simply unlock the high traffic tower open the front door slide out the drip tray separate the top part of the drip tray from the bottom tray empty the contents responsibly wipe clean and reinstall.




How do I change the graphics?


The high traffic tower utilises interchangeable magnetic graphic panels. Simply peel away the magnetic graphic by pulling one of the edges and then re-apply your new magnetic graphic to the front and rear faces of the high traffic tower. Replacement graphic panels can be ordered from stay safe or you can download the template here and order your own graphic panels from your preferred supplier.




How do I clean the unit?


To clean the unit first turn off the unit to avoid the sanitizer dispensing unnecessarily then wipe down the unit using a soft cloth do not use any solvents or harsh abrasive chemical cleaners just use warm soapy water and wipe down the units dry with a clean soft cloth avoid the build-up of sanitiser liquid on any of the metal or graphic panels as they can dull or corrode the surface wipe down regularly an empty drip tray regularly.




Can the unit be customised?


Yes the standard unit can be customised with replacement front and back magnetic graphic panels. If you want to further customise the unit with custom colours and side graphics please contact us for custom orders. minimum quantities apply.




Is the High Traffic Tower certified by an engineer?


Yes the durable design & construction of the High Traffic Tower has been reviewed and certified by an engineer. Engineers certificate is available on request & the engineering limitations of the Tower are noted in the instruction manual.




What is the warranty on the high traffic tower?


The high traffic tower comes with a 12 month warranty from date of purchase. Warranty does not cover wear and tear or misuse of the high traffic tower. The attempted use of gel in the high traffic tower will void warranty.





TROUBLESHOOTING

What to do if your high traffic tower is not working how you want it.


Before contacting us please troubleshoot the below simple steps as they most likely will rectify your problem.




Spray mechanism fails to activate


- Check that power is on.

When you turn the power on;

The Red LED light will blink fast when unit is switched on and function set.

The Green LED light will blink when the spray unit is activated by motion.

The Red LED light will blink once every 3 seconds when battery power is low.

If battery power is low, replace batteries as indicated above.

- Try with AC/DC Adapter

To ensure its not a battery power issue, try using the unit with the supplied AC/DC adapter. If it works on AC/DC power, then your batteries need replacing.




Spray mechanism activates sporadically


- Move out of direct sunlight / bright reflective light

Direct sunlight or bright reflective light may interfere with the infra-red sensors. If your tower is located in direct sunlight, near a window etc, try locating in an area out of direct light to see if that resolves the problem.

- Adjust Sensor Height

The pump sensor mechanism has a “sweet spot” for detecting motion. You can adjust the height location of the pump up & down to improve the detection sweet spot for your circumstances. To do so, open the tower front door and locate the wing nuts on either side of the pump mechanism. Loosen slightly and slowly move the pump up or down in various locations, whilst moving your hand below the sensors & testing the motion sensitivity of the pump in each of the locations you are moving to. Once you have found the prime location, tighten the wing nuts.

-Check the pickup tube

Check that the end of the pickup tube is sitting on the bottom of the 5L jerry container. If not you can slide the tube up or down through the lid by gently pulling on it the in the appropriate direction, until it rests at the bottom of the container.

-Check sanitiser liquid level

Check that your sanitiser liquid bottle is not empty.




STILL CANT RESOLVE YOUR PROBLEM


If you have taken the above steps but still cant get the Tower to work how you want it, please take photos, or videos of the problem you are experiencing, and email us at: help@staysafesanitiser.com Including your contact details, date & proof of purchase, description of the problem you are experiencing, and we will work on getting your Tower up & running again as soon as possible.





© 2020 Stay Safe™

Stay Safe Sanitiser / Manildra

Australian Headquarters & Sales Enquiries

6 Frank Street, Gladesville, NSW, 2111

Phone: 1800 227 862

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